| HotelGESTSM
represents a strategic alliance between D.K. Shifflet &
Associates Ltd, and Differential Web Solutions, Inc. These two
firms have joined forces to serve the hospitality industry with
state-of-the-art information, and research tools and Internet
programming for measuring and managing customer satisfaction
and loyalty.
D.K. Shifflet
& Associates Ltd. (DKS&A) is the recognized
leader in providing US based traveler and particularly lodging
sector traveler intelligence. The Company was founded in 1982
by Douglas Shifflet to fill the marketplace need for reliable,
consumer-based information in the travel and lodging industry.
DKS&A has worked with clients in every sector and segment
of the travel industry including destinations, airlines and
rental cars for over 20 years, with particular specialization
in lodging, lodging guests' perceptions and information applications
for improved brand operations and marketing decisions.
DKS&A has the largest, on-going,
syndicated tracking studies of Americans' travel behavior,
geo-demographics and attitudes wherever they travel worldwide
with over ten (10+) years of monthly
data.
The overall system, encompassing several
monthly and periodic surveys, is called the DIRECTIONS®
Travel Intelligence SystemSM.
This system provides several levels and types of decision
oriented information including: guest profiles, hotel brand
usage, recent stay property/brand performance ratings, origin
and destination detail, and hotel awareness and image ratings
for thousands of US travelers each month.
The cornerstone of this system is the DIRECTIONS®
PERFORMANCE/MonitorSM which
provides large-scale monthly tracking of travelers, purpose
of travel, expenditures by category, segment analysis, competitive
brand use and ratings, and much more. For further information
on any of DKS&A's products or services, please go to:
www.dksa.com.
Differential Web Solutions, Inc.
(DWS) is a Virginia-based technology company founded
on the premise that high quality technical architecture and
superior design services can be provided to companies locally,
utilizing superior programming handled remotely. Companies
are able to reduce their software development costs substantially
without compromising quality. DWS, with its focus on requirement
analysis, system design, client service and project coordination,
has shown that by using broadband and the latest File Transfer
Protocols, it can provide high quality software products and
services making physical distance irrelevant. Companies working
with DWS, are in healthcare, digital photo imaging industries
and hospitality. DWS uses ASP platform and a large Data Center
hosting facility in Houston, Texas. The net result is that
licensees of HotelGESTSM will need
only an Internet browser and no investment in any hardware
or software to take full advantage of the product benefits.
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